Effective Date: 04/08/2026
Rare Routine is committed to providing prompt, respectful and transparent customer support. If you have questions, concerns or wish to report an issue with an order, please contact us using the official channels listed on our website.
1. Customer Support
At Rare Routine, every customer experience matters to us. If you have any questions regarding your order, delivery, return, exchange, or if you’ve experienced an issue with your product, please reach out to us at rareroutine.support@gmail.com.
To help us assist you as quickly and accurately as possible, kindly include your Order ID, Full Name, Registered Contact Number, and a clear description of the issue in your email. Where applicable, please also attach clear photographs or an unboxing video of the product for faster resolution.
We will revert you withing 24-48 business hours
2. Grievance Resolution
Every complaint is reviewed individually. We aim to acknowledge genuine customer queries within a reasonable time and work towards a fair resolution after verifying the relevant information and supporting evidence.
3. Supporting Documents
Where applicable, customers may be asked to provide photographs, videos, invoices or an uninterrupted unboxing video to assist in verifying claims relating to damage, incorrect items or manufacturing defects.
4. Respectful Communication
Rare Routine expects all communications to remain respectful and professional. Abusive, threatening, fraudulent or defamatory conduct may result in restricted communication or other appropriate action, subject to applicable law.
5. Policy Updates
This Contact & Grievance Policy may be updated from time to time. The latest version published on the website will apply from its stated effective date.