Effective Date: 04/08/2026
At Rare Routine, every piece is carefully selected, individually inspected and thoughtfully packaged before it reaches you. Due to the nature of jewellery and hygiene considerations, we maintain a strict return and exchange policy. We encourage customers to read this policy carefully before placing an order.
1. General Policy
All purchases made through the Rare Routine website are considered final unless the product received is damaged during transit, incorrect (different from the item ordered), or has a genuine manufacturing defect identified upon delivery.
Rare Routine does not accept returns or exchanges for reasons including change of mind, personal preference, colour expectation due to screen variations, product size expectations, courier delays after dispatch, gift-related reasons, accidental damage after delivery, normal wear and tear, or minor commercially acceptable variations in polish, stone placement or finish that do not affect functionality or the overall appearance of the product.
As earrings are personal-use products, they cannot be accepted for return or exchange once delivered except where required for a verified damaged, defective or incorrect item claim.
2. Eligibility for Replacement or Resolution
A replacement or other appropriate resolution may be considered only if all of the following conditions are met:
• The request is raised within 24 hours of the delivery timestamp.
• The customer provides a clear, uninterrupted unboxing video that begins before the outer shipping package is opened and continues until the product is fully visible.
• The product is unused, unworn, unaltered and in its original packaging, including all accessories, inserts and tags (if any).
• The issue is verified by the Rare Routine quality team.
Failure to satisfy these requirements may result in the claim being declined.