FAQ

1. What materials are used?

Our jewellery is crafted using premium-quality brass materials with quality plating designed for
elegant everyday wear.

2. Is the jewellery anti-tarnish?

Our pieces feature quality plating intended to help preserve their finish with proper care. Longevity depends on usage and maintenance.

3. Is the jewellery hypoallergenic?

Our jewellery is designed with skin-friendly materials. Individual skin sensitivities may vary.

4. How long does delivery take?

Orders are generally processed within 1–3 business days. Delivery timelines vary by location and courier operations.

5. Can I return or exchange my order?

Returns or exchanges are accepted only for verified damaged, defective or incorrect products, subject to our Return Policy.

6. Do I need an unboxing video?

Yes. A continuous unboxing video beginning before opening the outer package is required for damage or incorrect item claims.

7. Can I cancel my order?

Orders may be cancelled only before they are packed or dispatched.

8. How do I care for my jewellery?

Store it in a dry place, avoid water, perfumes and chemicals, and wipe gently with a soft cloth after use.

9. Do you offer Cash on Delivery?

If available, COD may be offered only for eligible locations and orders, subject to verification.

10. How can I contact Rare Routine?

Please contact us through the email address provided on our website